Skillnet: Customer Service, Communications and Upselling (Nov 18th 2019)
DescriptionAlso Available on 3rd Dec 2019
A key objective of this training is to equip participants with high quality customer care skills while identifying opportunities for upselling or cross-selling.
It is anticipated that the delegates will come from a range of backgrounds with different levels of experiences including those working on a part-time or seasonal capacity.
Understand and apply the core principles of excellence in customer service
Understand and build a strong pride in their role
Communicate with customers in a professional and friendly manner
Avoid common pitfalls and bugbears
Handle challenges of their role, including complaints and difficult situations, in a confident and professional way
Identify opportunities to up-sell and gain confidence in sales skills
Module 1 - Why Excellence in Customer Care Matters
Module 2 - Essential Communication Skills
Module 3 - Handling Complaints and Difficult Situations
Module 4 - Sales Skills - The Fundamentals
Other dates available also - let us know at email@example.com
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