• Skillnet: Customer Service, Communications and Upselling (Nov 18th 2019)

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    Name: Skillnet: Customer Service, Communications and Upselling (Nov 18th 2019)
    Date: November 18, 2019
    Time: 9:30 AM - 5:00 PM GMT
    Registration: Register Now
    Event Description:
               Also Available on 3rd Dec 2019

    A key objective of this training is to equip participants with high quality customer care skills while identifying opportunities for upselling or cross-selling.

    It is anticipated that the delegates will come from a range of backgrounds with different levels of experiences including those working on a part-time or seasonal capacity.

    Training Objectives:

    Understand and apply the core principles of excellence in customer service
    Understand and build a strong pride in their role
    Communicate with customers in a professional and friendly manner
    Avoid common pitfalls and bugbears
    Handle challenges of their role, including complaints and difficult situations, in a confident and professional way
    Identify opportunities to up-sell and gain confidence in sales skills

    Module 1 - Why Excellence in Customer Care Matters
    Module 2 - Essential Communication Skills
    Module 3 - Handling Complaints and Difficult Situations
    Module 4 - Sales Skills - The Fundamentals

    Other dates available also - let us know at skillnet@fingaldublinchamber.ie
    Carlton Hotel Dublin Airport
    Date/Time Information:
    November 18th, 2019
    9:30 AM - 5:00 PM
    Contact Information:
    Members: €155*
    Non-members: €180

    *Fingal Dublin Chamber members must log in to be eligible for member only rates and options.
    For details on how to access the Member Information Centre, please click here.
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