This award is open to all service businesses that are committed to offering the highest levels of customer care to each and every customer.

This category will be judged by Mystery Shoppers who will be looking at:

1. First Impressions
2. Telephone manner
3. Acknowledgement and Greeting
4. Customer Care
5. Services
6. Product Knowledge
7. General Interaction with the Customer
8. Meeting/Exceeding Customer Expectations

This category is open to all service providing businesses including eg Banks, Hairdressers, Solicitors, Opticians etc. 

To enter for this award please complete the Application Form enclosed and return to Fingal Business Awards, Fingal Dublin Chamber, Chamber Buildings, North Street, Swords, Co. Dublin by Wednesday 30th April 2008.

Click here to download the Application Form.
If you do not have adobe acrobat click here to download it for free

Mystery visits will be conducted during May 2008. Extra Application Forms can be downloaded from the Chamber website: www.fingaldublinchamber.ie 

DHL invented the air express industry back in 1969, the same year that man first walked on the moon, and has pioneered the industry ever since.  Now wholly owned by Deutsche Post World Net, DHL has expanded and diversified its product portfolio for customers, while developing and delivering innovative customer delivery solutions.  DHL combines local experience, knowledge and understanding with a worldwide network which spans over 220 countries and five continents.

DHL offers and unrivalled end-to-end supply chain solution – from worldwide air express import and export services, European & Nationwide road express deliveries, overnight and next day delivery, Same Day and onboard courier service, supply chain management, pick and pack services, warehousing and Global Mail business. Most recently DHL has extended its product portfolio by introducing a new low-cost EXPRESS4YOU service, which is ideal for SME’s and individuals wishing to send documents or packages locally, nationally or internationally.

In 1979 DHL was established in Ireland and now has facilities in Athlone, Cavan, Cork, Donegal, Dublin, Galway, Kerry, Limerick, Shannon, Sligo, Tralee, Waterford and Wexford. Throughout 2007, DHL continued to invest in its Irish operational facilities and its domestic and international services, which included the development of a purpose built state-of-the-art hub facility at Dublin Airport Logistic Park plus new facilities in Cavan, Enniscorthy and Galway. With over 2,000 people in Ireland, DHL offers a professional and personalised service to large, medium and small companies alike.

For further information on DHL our products, services or partners, simply visits www.dhl.ie or call 1890 725 725.

With our Express headquarters and Irish Customer Service Centre in Swords DHL Express is honoured to sponsor the Fingal Business Awards and in particular the “Customer Service Award – Service Sector”. DHL Express is dedicated to providing the highest quality service to customers.